Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at chicauraa2025@gmail.com

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return Process 

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost returns.

You can always contact us for any return question at chicauraa2025@gmail.com. 

Exceptions / non-returnable items
The following items cannot be returned:

Earrings & other hygiene-related products, 

Custom products (such as special orders or personalized items)

Personal care goods (such as beauty products). 

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at chicauraa2025@gmail.com.

Damages

Please inspect your order upon reception, if the item is defective, damaged or if you receive the wrong item, please contact us within 48 hours with photos so that we can evaluate the issue and make it right at no additional cost